Your guide to smart living

• Make sure your IKEA Home smart app and DIRIGERA hub are updated to the latest version.
• Power on the product by fitting the power cable or inserting batteries.
• Smart products from IKEA are ready to connect for 15 minutes as soon as they are powered on.
  After 15 minutes, the pairing window will close and you need to:
• Press the system button once to start a new 15 minute pairing window. For smart lights, turn the light off and on again.
• If the product still won't connect, factory reset by long pressing the system button for 10 seconds. For smart lights, follow the instructions in the IKEA Home smart app to turn the light off and on 6 times to a specific rhythm.
• A factory reset will clear any old data or previous connections so the product can connect again. A 15 minute pairing window will automatically open once the factory reset is complete.

• Smart products connect using Bluetooth (BLE). Make sure you keep your phone close to the hub and product while they finish connecting.
• Matter products use a different network than the older IKEA smart products, like TRÅDFRI. It's important to stay close to the hub to establish a strong connection, especially while connecting your first product.

• When the IKEA Home smart app finds a product, you will get a message asking if you want to add the product to your home. This means the product is ready to connect.

Sometimes a product stops being visible to your phone. This can happen if connection has tried and failed several times.

• Try a factory reset to clear any old connections and start again.

• Make sure your mobile phone uses the same Wi-Fi network as the hub.

To give your entire smart home system a nudge, restart the equipment in the following order:

1. Restart your Wi-Fi router
   • Remove the power cable for 30 seconds and reconnect to restart a router.
2. Restart your DIRIGERA hub
   • Remove the power cable and connect again to restart any hub from IKEA.
3. Turn your mobile phone off and on again
   • This will allow your phone to start up again and clear any stuck data.

• We recommend that you factory reset the product before trying to connect again. This ensures that both the home system and smart product are in the best condition to make a new connection.

For homes with multiple systems and brands, you may need to temporarily disconnect their devices so we can make a stable connection.

Follow the steps to connect:

1. Remove the power cable to any other Thread border router
   • This includes Google Nest Hub (2nd generation), Apple TV (2nd generation +) or similar.
2. Try to connect your smart product
   • Use the IKEA Home smart app to connect the product.
3. Connect the power cable to your Thread border routers again
   • This will allow the Thread mesh network to rebuild.

• IPv6 will allow smart products to communicate with the rest of your home system in a simple and secure way.
• The local network on most routers is set to IPv6 by default, but you can check this in your router settings.
• Look in router settings for:
      - IPv6
      - LAN settings
      - Local network
      - or similar wording.
• If problems persist, check the WAN settings and turn IPv6 off for WAN. This can sometimes help products connect to your home system.

• A 2.4 GHz network provides a larger range of connectivity, meaning it can communicate with smart products in hard to reach places.
• To change your mobile phone Wi-Fi network to 2.4 GHz, go to settings in your phone.

Sometimes, the Thread network can get mismatched if a product tries and fails to connect multiple times. In this case, we recommend resetting the Thread network.

• Go to hub settings in the IKEA Home smart app to reset the Thread network
• The app will help you reset so the network can build a stable base
• Matter products connected to your Thread network will need to reset once the network is ready.

• The most common reason for a product going offline is a lack of power. For smart lights and similar products, check that the switch is turned on.
• For battery powered devices, the IKEA Home smart app will notify you when the battery gets low.

• Remove the power cable and connect again to restart any hub from IKEA.

Matter smart products from IKEA are designed to work seamlessly with other ecosystems. If you have an issue trying to connect or control a Matter product from IKEA in another system, please contact the system provider for support.