Your guide to smart living
Smart products can be tricky at times, but we have some tips up our sleeve!
We recommend checking the product first before troubleshooting your home system.
General connectivity advice
Reset the Thread network
Sometimes, the Thread network can get mismatched if a product tries and fails to connect multiple times. In this case, we recommend resetting the Thread network.
- Go to hub settings in the IKEA Home smart app to reset the Thread network
- The app will help you reset so the network can build a stable base
- Matter products connected to your Thread network will need to reset once the network is ready.