Your guide to smart living
Smart products can be tricky at times, but we have some tips up our sleeve!
We recommend checking the product first before troubleshooting your home system.
General connectivity advice
Set your Wi-Fi router to IPv6
- IPv6 will allow smart products to communicate with the rest of your home system in a simple and secure way.
- The local network on most routers is set to IPv6 by default, but you can check this in your router settings.
- Look in router settings for:
- IPv6
- LAN settings
- Local network
- or similar wording.
- If problems persist, check the WAN settings and turn IPv6 off for WAN. This can sometimes help products connect to your home system.