Your guide to smart living

Smart products can be tricky at times, but we have some tips up our sleeve!

 

We recommend checking the product first before troubleshooting your home system.

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General connectivity advice

Disconnect other Thread border routers (temporarily)

  • For homes with multiple systems and brands, you may need to temporarily disconnect their devices so we can make a stable connection.
  • Follow the steps to connect:
    1. Remove the power cable to any other Thread border router
      • This includes Google Nest Hub (2nd generation), Apple TV (2nd generation +) or similar.
    2. Try to connect your smart product
      • Use the IKEA Home smart app to connect the product.
    3. Connect the power cable to your Thread border routers again
      • This will allow the Thread mesh network to rebuild.